How to Prepare for an Installation

How to Prepare for a Service Call

To assist us over the phone, be prepared to answer questions about what the settings are on the thermostat and explain the noises and other things that may help us diagnose the problem. The more details you can offer the better we can serve you.

Do not turn off the furnace unless advised by our service dispatchers. Turning off the furnace can reset it, which can make it harder for our service technicians to correctly diagnose the problem, especially if it is an intermittent problem.

Our Service technicians will quote all of the necessary/recommended repairs so please make sure that we will be able to be in contact with a homeowner to get approval for the work to be completed.

Even if we are just conducting work on the outdoor unit, our technicians will need access to both the downstairs furnace and the thermostat to properly diagnose and/or clean the unit.

A cleared workspace will help our service technicians work more efficiently, if possible please clear away any obstacles that my prevent access to the equipment.


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At Airquip, our service team offers, quality, dependable, emergency service 24 hours a day, 7 days a week, 365 days a year.


830 Linden Ave. Rochester, NY 14625
585.641.3080 |


Airquip Heating and Air Conditioning Services Customers in the City of Rochester and the Surrounding Towns in the Greater Rochester Area:

Avon, NY 14414
Bloomfield, NY 14469
Brighton, NY 14618
Brockport, NY 14420
Canandaigua, NY 14424
Chili, NY 14514
Curchville, NY 14428
East Bloomfield, NY 14443        
East Rochester, NY 14445        
Farmington, NY 14425
Gates, NY 14624
Greece, NY 14626
Hamlin, NY 14464
Henrietta, NY 14467
Hilton, NY 14468  
Honeoye, NY 14471
Honeoye Falls, NY 14472        
Irondequoit, NY 14617
Le Roy, NY 14482
Lima, NY 14485
Macedon, NY 14502
Mendon, NY 14472
Ogden, NY 14559
Palmyra, NY 14522
Parma, NY 14468
Penfield, NY 14526
Perinton, NY 14450
Pittsford, NY 14534
Riga, NY 14428
Rochester, NY (All Zip Codes)   
Rush, NY 14428

Scottsville, NY 14546
Spencerport, NY 14559
Sweden, NY 14420
Victor, NY 14564
Webster, NY 14580
West Bloomfield, NY 14585        
Wheatland, NY 14546