We’re taking the spread of COVID-19 very seriously. The well-being and safety of our customers, our employees, and the overall community is our highest priority.
Here is what we’re doing
In our building:
We have implemented strict sanitation and social distancing procedures throughout our building and our vehicles, based on the CDC guidelines.
Our warehouse has a significant supply of parts and equipment on hand, which will reduce the need for us to receive deliveries from third party vendors.
All third-party vendors are now prohibited from entering our facility, and strict procedures will be followed for taking any deliveries of equipment and parts. Additionally, trained teams of Airquip personnel will take measures to sanitize any equipment delivered to us before being introduced into our stock.
Our building access will be limited to essential personnel who will observe all CDC recommended protocols regarding sanitation and social distancing while in the building.
In your home:
We are using Facetime and other video conferencing apps where possible to begin remote diagnostics which can help to resolve some problems or at least reduce the time needed in homes. Simply call our office at 585-641-3080 and we will arrange a video service call.
Our staff has been trained on all sanitation best practices and equipped with the following precautionary equipment:
Please note that masks are not recommended to anyone who is not infected.
Your safety starts with the health and safety of our staff.
As recommended by the CDC, we have instructed all staff to stay home if they are experiencing any cold or flu-like symptoms, or if they have come into contact with anyone with those symptoms.
Please inform us in advance of your appointment if you or anyone in your household is experiencing cold or flu-like symptoms.
We know that an HVAC emergency is never convenient, and that it can be even more alarming as we are in this period of social distancing. Rest assured we are committed to the safety of our customers, our staff, and our community.
If you have any questions about this information, scheduled upcoming appointments, or if you need to schedule an appointment, please call us at 585-641-3080.
Phill Young, President
Airquip Heating and Air Conditioning