Coronavirus Safety Precautions + Service Information
I Have No Heat
Your Gas Could Be Turned Off
Recommended Action: Check gas valve at gas company meter, check shutoff valve at furnace and check for other shutoff valves. Contact the gas company to have gas valve turned on or contact Airquip Service Department.

Your System Could Be Turned Off Or Your Unit Unplugged
Recommended Action: Check your thermostat and heating unit to assure that they are both plugged in. Refer to your use and care guide or contact Airquip.

Your Thermostat May Be Off Or Set Incorrectly
Recommended Action: Make sure your thermostat is on and set to heat. If thermostat is on, reset thermostat to your desired temperature.

You May Have A Tripped Circuit Breaker
Recommended Action: Check your home circuit breaker box and reset circuit breaker. If it trips again either right away or after some time, Call Airquip, 585-641-3080, for a service call right away.

Your External Vent May Be Blocked With Snow Or Ice
Recommended Action: Check your vent to be sure it is completely clear of snow and ice. Carefully clear snow/ice buildup from around the vent.
I Have No Airflow
You May Have Dirty Filters
Recommended Action: Check the filters in each of your system’s components. Clean or replace filters as recommended in your use and care guide. If problem persists, please contact our Airquip.

Your System May Have Frozen Up Due To A Dirty Coil
Recommended Action: Check for signs of water below unit and cold exterior surface of indoor coil enclosure. Contact Airquip. In the meantime, try turning your thermostat off for 1 to 3 hours to see if it will defrost.
My Utility Bill Is Unusually High
If Your System Is Reaching Its Set Point, Is It Working Correctly? Have Your Local Temperatures Been Extreme Lately?
Recommended Action: Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that use lots of power? Have you checked to see if your local utility company had a recent rate increase? If your system is not reaching its set point, please contact Ariquip.
My System Is Constantly Running
Your System Could Be Trying To Reach A Set Point That Is Too Extreme
Recommended Action: Check the set point on your thermostat. Is it very high? First, reset your thermostat. If that doesn't work, please contact Airquip.
My System Is Malfunctioning
Check Any Of The Above Troubleshooting Issues For Help
Recommended Action: If none of the troubleshooting answers address your problem, then turn off your system and contact Airquip.
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